Scopus Publication Detail
The publication detail shows the title, authors (with indicators showing other profiled authors), information on the publishing organization, abstract and a link to the article in Scopus. This abstract is what is used to create the fingerprint of the publication.
Nurulhuda Bt Ramli; Chai Siew Fun; Fazli Idris(Profiled Author: Fazli Idris)
Jurnal Pengurusan. 2009;28:23-43.Abstract
This study looks into the relationship between service quality and customer satisfaction in the library of a public institution of higher learning in Malaysia. The quality of services is grouped as frontline, core and peripheral services. A total of 145 students comprising 82 undergraduates and 63 postgraduates form the sample. Service performances are then tested against the customer satisfaction. The result shows that service performances are significantly related with customer satisfaction. Based on the results, theoretical and empirical justifications are offered.
This section shows information related to the publication - computed using the fingerprint of the publication - including related publications, related experts with fingerprints representing significant amounts of overlap between their fingerprint and this publication. The red dots indicate whether those experts or terms appear within the publication, thereby showing potential and actual connections.
Arawati Agus; Sunita Barker; Jay KandampullyInternational Journal of Quality and Reliability Management. 2007;24(2):177-190.
Arawati AgusTotal Quality Management and Business Excellence. 2004;15(5-6):615-628.
Jason M. S. Lam; Ahmad Azmi M. Ariffin; H.J.Azhar AhmadInternational Journal of Business and Society. 2011;12(1):63-78.
Appears in this Document